Return & Exchange Policy
If the received goods have quality issues, you have the right to apply for a full refund.
Specific return and exchange methods and conditions are subject to the prompts on the product sales page and in the ordering process.
When applying for a return, please ensure that the product itself, gifts, accessories, original packaging, and all accompanying documents are intact. If there is a paper invoice, it must be returned together, and relevant legal documents (such as sales return certificate, etc.) must be signed as required; otherwise, our company reserves the right not to accept the return.
You understand and agree that when processing returns, exchanges, or refunds due to order cancellation or contract cancellation, our company needs to process relevant documents (such as invoices, sales return certificates, etc.) in accordance with the law.
Frequently Asked Questions about Delivery
Q1: Can I specify a specific delivery time when placing an order?
A1: The "Carrier" in the order logistics information corresponds to different delivery times; specifying a specific delivery time is not currently supported.
Q2: How do I complain about a courier? A2: Please contact the corresponding local customer service hotline of the "Carrier" listed in your order's logistics information to file a complaint.
Q3: How long does it usually take to receive the goods after placing an order?
A3: Under normal circumstances, delivery will take approximately 7 business days from the date the order is shipped (this may be delayed on Sundays or public holidays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please be sure to check whether the outer packaging is intact first. If you find that the packaging is damaged, you can refuse to accept it on the spot.
Q5: Do I need to provide identification when picking up the package?
A5: Usually not. The courier is only responsible for delivering the package to the designated address. Anyone at that address (such as a receptionist, family member, etc.) can receive the package on their behalf using the pickup code or by providing their mobile phone number.
Q6: What if someone else signs for my order?
A6: In this case, please contact the local customer service hotline of the "Carrier" listed in your order's logistics information immediately to inquire about the recipient's information.
Q7: How can I check the delivery progress of the cooperating logistics provider? A7: You can track your order's logistics in real-time by entering the tracking number on the carrier's website, app, or mini-program.
For further delivery details, please contact us at service@mail.qewrpnk.com (24/7 online customer service)
B | Return and Exchange Policy (English-Malay-Email-General) 5
Return and Exchange Policy
To ensure your shopping experience, we promise that you can apply for a return or exchange within 7 days of receiving the goods if any of the following conditions are met:
The product itself has a quality problem;
The product was damaged during transportation;
The received product does not match the ordered product (wrong item sent), and it does not affect resale.
Please note that the following situations are not eligible for "7-day no-reason return":
Personalized or customized items;
Used items (electronic products are considered used once powered on);
Items, functional components, and accessories exhibiting wear and tear;
Items with missing or severely damaged outer packaging (not due to necessary opening), affecting resale;
Items unsuitable for return due to their nature, and which you confirmed were unsuitable for return at the time of purchase;
Other situations where the item is in poor condition and affects resale.
How to Apply for a Return or Exchange
Returns or exchanges due to personal reasons: Please contact online customer service or send an email to the after-sales service center within 7 days of receiving the goods. After-sales customer service will process your application within 1-3 business days of receiving it. Please note that you are responsible for the return shipping costs incurred due to personal reasons.
Returns or exchanges due to quality issues: Please contact the after-sales service center within 7 days of receiving the goods by sending an email to 📧 service@mail.qewrpnk.com. Customer service will process your application within 1-3 business days of receiving your email. Return shipping costs incurred due to quality issues will be borne by our company.
Regarding refunds: After you return the goods and we confirm receipt, we will process your refund as soon as possible. The refund process usually takes 15 business days (the exact arrival time depends on the payment method).
Friendly reminder: Please prepare your order number, name, and contact number when applying so that customer service can quickly locate and process your request. You can submit your application through online customer service or email.